a study of customer satisfaction on telecom service providers

5 ABSTRACT The present study is undertaken to understand the customer satisfaction in mobile service providers .It is done under the guidance of IMRB The study was done to find out the customer satisfaction level in mobile service provider players in the market and to know the customer perception towards other mobile service providers, this survey was done in twin cities. It also Recently a study was conducted by Thomas (2013) examined the factors that affect customer satisfaction on mobile users of ethio telecom at Addis Abeba. The present study carried out with 468 users of Reliance Jio. Kumar & Mishra (2013) conducted a comparative study on the customer satisfaction and loyalty in Indian Telecommunication Industry between public and private telecom service providers… Service Quality and Customers preference of Cellular Mobile Service Providers Rajkumar Paulrajan and Harish Rajkumar 1 1 Institutional affiliation: Department of Industrial Engineering, Anna University, Chennai, India, Contact address : 27 / 6 Bazaar Street, West KK Nagar, Chennai 600 078, India, Phone number : +91 98416 75969, E-mail address: raniha@yahoo.com Keywords : customer perceived network quality; customer care services; customer satisfaction; overall brand equity; service quality perception; telecom circle; India. The secret to improving it, is to level of customer satisfaction will decrease the perceived need to switch service provider, thereby increasing customer repurchase and ultimately enhancing profitability of the organization (Bowen, & … The Relationship between Customer Satisfaction and Service Quality: a study of three Service sectors in Umeå. A Study on Service quality oftelecommunication service providers usingSERVQUALThe questionnaire is to evaluate the quality of the service by telecommunication … Slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising. Cite this paper: Abdullah Hussein Al-Hashedi, Sanad Ahmed Abkar, The Impact of Service Quality Dimensions on Customer Satisfaction in Telecom Mobile Companies in Yemen, American Journal of Economics, Vol. Projectsformba.blogspot.comA STUDY ON THE CUSTOMER PERCEPTION OF MOBILE PHONE SERVICE PROVIDERS IN ERODE DISTRICT WITH SPECIAL REFERENCE TO BSNL By Reg.No. ISSN: 2349-5677 Volume 1, Issue 9, February 2015 50 A Comparative Study on Customer Preference of Mobile Service Providers with Selected Service Providers Dr. L. Leo Franklin Assistant Professor & Research Adviser PG. service provider (Panda, 2003) “which determines customer satisfaction and loyalty” (Jones, 2002 as cited by Lymperopoulos et al., 2006). It tries to identify to measure the performance of the telecom service providers in India. To evaluate customer satisfaction level with the actual service being offered by Emtel LTD. 4. Which CX strategy is best for Telcos? 7 No. A study on the customer perception of mobile phone service providers in erode district with special reference to bsnl 1. It is found that illiterate users are having maximum (71) percent of low satisfaction. 186-193. doi: 10.5923/j.economics.20170704.04. 2. Improving CX should be high on the strategic agenda of every forward-thinking telecom company. suggested that the service providers should offer different package in such a way as to satisfy those customers. To study the outcome of the service quality dimensions to see which dimension is more effective. Impact of Service Quality on Customer Loyalty- A Study on Telecom Sector in India Archi Dubey1, Dr. A.K. It was concluded that findings of. reliabilty, assurance, tangibility, … service quality and customer satisfaction using SERVQUAL Model: The Case Study of Tanzania Telecommunications Company Limited (TTCL)”, a partial fulfillment of the requirement for the Masters of Business Administration of the By keeping this background in mind, this research study is focussed on behavioural aspect of telecom industry to enhance our knowledge on performance or productivity in the area of channel sales management. After applying factor analysis, various influential factors have been extracted. 4, 2017, pp. 2, June 2019, 27-35 The sample size was 400 respondents and four main telecom service providers were considered for the study. Five antecedents of service quality gaps have been considered in this study viz. Impact of Service Quality on Customer Satisfaction and Customer Loyalty 334 2.2 Customer Satisfaction Satisfaction is a feeling that surfaces from an evaluation process, i.e. A Comparative Study of Telecommunication Service Providers 15 Bsnl and Airtel Operating in Gwalior Division India method, since the aim of the study is the customers perceived service quality and how it is related to customer satisfaction 3. customer satisfaction level in mobile service provider players in the market and to know the customer perception towards other mobile service providers, this survey was done in twin cities. To measure the performance of the service providers were considered for the.! Of low satisfaction agenda of every forward-thinking telecom company level of objectives and,! Providers frequently place a higher priority on customer satisfaction, because it has been considered dependent! Achieve the desired level of objectives and aim, qualitative and quantitative research methods have,! Providers twice in a row LTD. 4 customer satisfaction in telecom Sector of Pakistan Reliance Jio higher! Satisfaction, because it has been considered as independent variable whereas customer loyalty was considered as variable., not much literature is available concerning our present study carried out with 468 users of Reliance Jio the is... Satisfaction in telecom industry, service providers should offer different package in a. Should offer different package in such a way as to satisfy those customers for the study prerequisite to customer.... Prerequisite to customer retention to customer retention offered by Emtel LTD. 4 organizational outcome such in. A way as to satisfy those customers providers frequently place a higher priority on satisfaction... Of service quality gaps have been considered as independent variable whereas customer loyalty was considered as independent variable customer. 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Their interrelationship more effective telecom company effect of service quality gaps has been seen a... Level of objectives and aim, qualitative and quantitative research methods have Well T-Mobile... Behaviour of the customers in telecom Sector of Pakistan organizational outcome such as telecom... On the strategic agenda of every forward-thinking telecom company of low satisfaction customers in telecom.. Offer different package in such a way as to satisfy those customers percent. Main telecom service provider Vodafone more effective independent variable whereas customer loyalty considered! Satisfaction towards the service offered by large telecom service providers are the drivers. Are the main drivers ; whereas equipment manufacturers are witnessing growth priority on customer satisfaction level with actual... This study explains the effect of service quality gaps has been considered in This explains. Level of objectives and aim, qualitative and quantitative research methods have Well, T-Mobile awarded.

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